We do encourage you to submit an inquiry if you have any questions or concerns about the quality or functionality of a product before you continue with the return process.

• We provide a 30 day satisfaction guarantee. If for any reason you're not satisfied with your purchase, you may return the item/s. Products must be unused and in the original manufacturer's packaging, including all documents and accessories that accompanied it. There will be no restocking fee; however, extra shipping charges may apply for exchanges or replacements.
• You must obtain an RMA Number. Once we receive the item, and approve of the unused condition, we will be in contact with you via email.
• 3 options may be available, depending on evaluation of circumstances and/or what you prefer. Unique customer circumstances may be taken into account which could involve exceptions to this policy.

1. Refund your credit card for the purchase amount, less shipping. The credit should show on your next credit card statement. If you have any questions regarding when your credit will show please contact your credit card company.

2. Replacement item will be sent identical to the one purchased.

3. Store Credit towards a different purchase. Credit may not be issued for the shipping charges of original order.

• Returning a gift? Please provide the original order number, and purchaser’s name. If you do not already have a Shaving Direct account, please create one by clicking on “My Account” on the bottom of any of our web pages. Please be aware that we don’t send checks. You will need to provide your credit or debit card information and we will credit it. NOTE: If you do not provide a credit or debit card number, we will automatically refund the card used by the purchaser.

Q. How do I return a product? Do I need an RMA #?

We gladly accept the return of unwanted items; however, you MUST obtain an RMA Number. To enable us to quickly process your return, simply follow the steps below.

• Log in on your www.ShavingDirect.com account using the username and password you chose when you placed the original order.
• Click “Order History” then “Details”.
• Select which item/s you wish to return. Check the box next to the item. Click “Return Item”.
• Enter all required information as indicated.
• Be as detailed as possible regarding the reason you wish to return the item/s. State the condition of the item. Feel free to include any questions you have. We will contact you immediately, via email, in compliance with our business hours.
• Indicate what action you prefer. Depending on the condition of the product you may be entitled to a refund, replacement or a store credit. For a store credit, if you know what item/s you would like the credit to be applied to, specify the product Sku#. The difference in price will be credited or charged accordingly.
• Within 24 hours, or next business day, one of our representatives will be in contact via email with further instructions.

Note: ALL Returned Items must include the following:

• Original packaging, documents and accessories.
• A signed printout of the return confirmation page or written note with RMA#, order number and name.

Retain tracking information. We strongly advise our customers to always retain the tracking information pertaining to the return, at least until the transaction has been fully completed by both parties.