Frequently Asked Questions

1. What are your hours of operation?
2. What is the best way to contact Shaving Direct?
3. What information is needed to place an order?
4. How long will it take to have my order processed and delivered?
5. What are your shipping costs and policies?
6. What forms of payment do you accept?
7. Is your site secure?
8. How do I track my order?
9. What is your return policy?
10. How do I return a product? Do I need an RMA?

Answers...

1. What are your hours of operation?

   Monday - Friday from 9:00am to 5:00pm Pacific Standard Time; excluding nationally recognized holidays.

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2. What is the best way to contact Shaving Direct?

   Email is the most effective way to contact us. In the customer service section, on the “Contact Us” page, simply enter your personal contact information, including email address and any questions or comments you may have. You will receive a response within 24 hours or the following business day.

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3. What information is needed to place an order?

   • Billing Information – name on card, card number, card type & expiration, billing address of the card.
   • Shipping Details – name and address
   • Email Address

   We DO NOT store credit card information; unless you request us to do so. All other customer information is encrypted and stored in our database. Absolutely none of our customer information is released and is completely confidential. This information is used ONLY for the purpose of processing your order.

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4. How long will it take to have my order processed and delivered?

   We ship the same day of receipt of orders placed before 2pm. Shaving Direct offers GROUND SHIPPING (2 to 9 days) on all orders anywhere within the continental U.S. Express and 2nd day shipping is also available. See shipping costs & policies below for further details.

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5. What are your shipping costs and policies?

   Shaving Direct is proud to offer fast, flat-rate $5.95 U.S. shipping, no matter how many items are in your order. Please note that we do not ship to hotels or P.O. boxes, unless the address is a military (APO or FPO) or university address. APO, FPO, AE, CMR and other military base addresses are not considered international addresses. If you are planning to ship to this type of address you should NOT choose International Shipping. Please use the guide below to view cost and estimate delivery times.

   Shipping Method	$ Cost	Estimated Delivery Times
   Standard (DHL Ground)	$5.95	2-9 Business Days
   Expedited (DHL 2nd Day)	$14.95	2-4 Business Days
   Express (DHL Next Day 3pm)	$24.95	1 Day
   APO/FPO Standard (USPS)	$8.95	5-9 Business Days
   International (DHL Flat Rate)	$35.00	Various Time Frames

   Note: Orders placed after 2:00 p.m. PST will be processed and shipped the next business day.

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6. What forms of payment do you accept?

   For online orders via our shopping cart, we accept PayPal and major credit cards; Visa, Master Card, Discover, and American Express.

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7. Is your site secure?

   Rest assured that we have the highest SSL security by www.comodo.com. Comodo is the 2nd largest Certification Authority for ensuring Identity Trust and Assurance on the web.

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8. How do I track my order?

   Log into your account to see the order status. If it seems your shipment is taking an unusually long time, tracking numbers can be requested via email. Please complete a customer inquiry. We will respond within 24 hours, or the next business day.

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9. What is your return policy?

   We do encourage you to submit an inquiry if you have any questions or concerns about the quality or functionality of a product before you continue with the return process.
   • We provide a 30 day satisfaction guarantee. If for any reason you're not satisfied with your purchase, you may return the item/s. Products must be unused and in the original manufacturer's packaging, including all documents and accessories that accompanied it. There will be no restocking fee; however, extra shipping charges may apply for exchanges or replacements.
   • You must obtain an RMA Number. Once we receive the item, and approve of the unused condition, we will be in contact with you via email.
   • 3 options may be available, depending on evaluation of circumstances and/or what you prefer. Unique customer circumstances may be taken into account which could involve exceptions to this policy.
   1. Refund your credit card for the purchase amount, less shipping. The credit should show on your next credit card statement. If you have any questions regarding when your credit will show please contact your credit card company.

   2. Replacement item will be sent identical to the one purchased.

   3. Store Credit towards a different purchase. Credit may not be issued for the shipping charges of original order.

   • Returning a gift? Please provide the original order number, and purchaser’s name. If you do not already have a Shaving Direct account, please create one by clicking on “My Account” on the bottom of any of our web pages. Please be aware that we don’t send checks. You will need to provide your credit or debit card information and we will credit it. NOTE: If you do not provide a credit or debit card number, we will automatically refund the card used by the purchaser.

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10. How do I return a product? Do I need an RMA?

    We gladly accept the return of unwanted items; however, you MUST obtain an RMA Number. To enable us to quickly process your return, simply follow the steps below.
    • Log in on your www.ShavingDirect.com account using the username and password you chose when you placed the original order.
    • Click “Order History” then “Details”.
    • Select which item/s you wish to return. Check the box next to the item. Click “Return Item”.
    • Enter all required information as indicated.
    • Be as detailed as possible regarding the reason you wish to return the item/s. State the condition of the item. Feel free to include any questions you have. We will contact you immediately, via email, in compliance with our business hours.
    • Indicate what action you prefer. Depending on the condition of the product you may be entitled to a refund, replacement or a store credit. For a store credit, if you know what item/s you would like the credit to be applied to, specify the product Sku#. The difference in price will be credited or charged accordingly.
    • Within 24 hours, or next business day, one of our representatives will be in contact via email with further instructions.

    Note: ALL Returned Items must include the following:

    • Original packaging, documents and accessories.
    • A signed printout of the return confirmation page or written note with RMA#, order number and name.

    Retain tracking information. We strongly advise our customers to always retain the tracking information pertaining to the return, at least until the transaction has been fully completed by both parties.

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